BCPG operates its business in the interest of its stakeholders, which can be divided into nine groups, namely, employees, customers, suppliers & contractor, shareholder & investor, business partner, community, financial institution, regulator & government and press & media, by taking every concerned parties into consideration.

In addition, a communication process has been established so as to understand expectations and concerns of the stakeholders and apply the learnings for improving the business operation guidelines to ensure sustainable development and growth.

Employee
Issues of Interests Expectations
  • Business growth with environmental and social responsibility
  • Labor and Human rights including occupational health and safety
  • Workplace environment (Happy Workplace)
  • Skill development
  • Career path and stability
  • Fair compensation, welfare, and benefits
Actions & Responses
  • Communicate with employees about current business achievement
  • Raise awareness through Circular Economy Project, Year 2, to solve problems on global warming with the 3Rs principles
  • Ensure compliance with Thai labor standards and treat employees with respect following human rights principles through establishment of labor union to protect employees’ interests
  • Establish the Safety and Occupational Health Committee to manage and monitor environmental impacts in the organization, to protect and mitigate work hazard and maintain zero-accident measures
  • Establish program(s) for development of employees at all levels under the Individual Development Plan to enhance qualified employees with various skills
  • Provide employees with fair compensations and benefits by comparing with companies in the same industry
Customer
Issues of Interests Expectations
  • Business ethics, and compliance
  • Business growth
  • Cybersecurity
  • Climate-related opportunities and environmental concerns
  • Energy innovation management (energy innovation)
  • Safe working environment
  • Readiness of information and response to customer’s enquiry, including information accuracy
Actions & Responses
  • Ensure compliance with applicable laws and regulations relevant to business operation and inspect the operations of the business lines in the Company
  • Enforce the data protection management in compliance with Personal Data Protection Act B.E. 2562 (2019) and continuously maintain data protection and storage in accordance with ISO 27001 standard (Information Security Management System)
  • Provide necessary training for employees on information security awareness and establish channel for reporting on receiving suspicious email
  • Inspect electricity consumption using the Corporate Energy Audit Management process
  • Maintain safety and occupational health management in accordance with ISO 45001 standard
  • Cooperate for responding to enquiries with accurate information and timely manner
Supplier & Contractor
Issues of Interests Expectations
  • Business ethics and transparency
  • Business growth
  • Labor and human rights
  • Environmental awareness
Actions & Responses
  • Establish the standardized supplier code of conduct, communicate to suppliers and conduct an ESG assessment
  • Maintain good relationship with suppliers and gain their trust in transparent and auditable procurement procedures, including rapid response and promotion of human rights and labor affair
  • Establish and enforce sustainable supply chain to better mitigating risk and growing together with suppliers, i.e., registration for approved vendor list (AVL), supplier risk assessment and evaluation
  • Development partnership projects including capacity building through training
  • Set a fair schedule of payment to suppliers
Shareholder & Investor
Issues of Interests Expectations
  • Business ethics and transparency
  • Business growth (e.g., direction, progress of project)
  • Business performance (e.g., shareholder returns)
  • Compliance with SET’s notification and criteria on information disclosure
  • Environmental and social responsibility in business operation
  • Energy innovation
Actions & Responses
  • Strictly comply with the business code of conduct and ensure compliance with applicable laws and regulations relevant to business operation
  • Disclose the proper information with transparency and in timely manner. The disclosed information is easyto- use and easily accessible on company website, i.e., factsheet, company profile and operation results
  • Appoint an investor relations department to accommodate proper liaison with shareholders and investors and cooperate for responding to enquiries with accurate information and timely manner
  • Disseminate opinions and questions received from investors to the management
  • Make the payment of dividends to the shareholders appropriate to the operating results and BCPG’s policy
  • Explore clean and affordable energy investments
Business Partner
Issues of Interests Expectations
  • Business ethics and transparency
  • Business growth – renewable energy direction
  • Business operation and performance including environmental and safety management, and social consideration
Actions & Responses
  • Strictly comply with the business code of conduct and ensure compliance with applicable laws and regulations relevant to business operation
  • Support energy policy and practice of relevant government authority
  • Collaborate in business development, e.g., expansion of energy storage business in potential areas
  • Collaborate in innovation development for better performance, e.g., improvement of battery storage for enhancing performance
Community
Issues of Interests Expectations
  • Business impacts on the community and the environment
  • Business commitment on local employment
  • Engagement of community including supporting communities’ activities
Actions & Responses
  • Strictly comply with applicable environmental and safety laws and regulations relevant to business operation
  • Hire local people in the surrounding communities near the power plants
  • Support community activities in forms of monetary and non-monetary as appropriate, such as sports activities and educational activities on a regular basis as well as educate youth in the vicinities on clean energy
  • Share resource for creating benefit/value for surrounding communities, e.g., installing solar rooftop system for the hospitals in the company’s operating areas
Financial Institution
Issues of Interests Expectations
  • Business ethics and transparency
  • Compliance with applicable law including environmental and safety management in business operation and loan agreement
  • Business awareness on social consideration including stakeholder participation
  • Risk management
Actions & Responses
  • Strictly comply with conditions of loan agreements and other specific conditions issued by the financial institutions
  • Strictly comply with the rules and regulations of public finance institutions
  • Cooperate for responding to enquiries with accurate information and timely manner
Regulator & Government
Issues of Interests Expectations
  • Compliance with applicable laws and regulations
  • Business ethics and transparency
  • Environmental and social consideration for business direction
  • Collaboration with government sector in supporting development of energy and provision of accurate information
Actions & Responses
  • Strictly comply with the business code of conduct and applicable laws and regulations relevant to business operation
  • Provide, respond and clarify with accurate information within determined period
  • Operate business with due care and minimize potential environmental and social impacts, i.e., maintain implementation of environmental management in accordance with ISO 14001 standard and safety management in accordance with ISO 45001 standard
  • Inspect the operations of the business lines in the company
  • Cooperate and support government authorities to promote environmental and social implementation, e.g., provision of technical expertise and exchange knowledge to improve energy policy
Press & Media
Issues of Interests Expectations
  • Information transparency and disclosure, e.g., business growth (direction/expansion/ progress), awareness on environment and social consideration
  • Communication channels – easily accessible and convenient, prompt response
Actions & Responses
  • Disclose up-to-date information through company’s communicating platforms
  • Appoint a corporate communication department to accommodate proper liaison with press and media
  • Respond to enquiries with accurate information and timely manner

Stakeholder Engagement Process

Materiality Identification

BCPG complies the key sustainability issues in order to analyze those issues in view of every group of stakeholders. Consideration of key issues takes into consideration internal and external factors, which may have impacts on the corporate sustainability in the areas of economy, environment, and society.

Materiality Prioritization

BCPG considers and assesses the key sustainability issues in order to set their priority in term of sustainability, by taking into consideration impacts in the areas of economy, environment, and society on the business operation and the decision-making of the stakeholders.

Validation

BCPG validates the assessment and prioritization of key sustainability issues and compiles opinions, suggestions, expectations, and viewpoints from internal and external stakeholders and propose the same to the Management for approval and further disclosure of information.

Review and Continuous Improvement

BCPG reviews the process for the assessment of key sustainability issues and the disclosure of information on a regular basis and the results of the assessment will be approved by the Executive Committee as presented in the following matrix.

Materiality Matrix

Environment
  • 1 Operational Eco-Efficiency
  • 2 Climate Strategy, incl GH Emissions & Energy Management)
  • 3 Waste Management and Circular Economy
  • 4 Transmission & Distribution
  • 5 Environmental Performance Disclosure
  • 6 Air Quality/Pollution Management
Economic
  • 7 Innovation for Environment and Society
  • 8 Corporate Governance
Social
  • 9 Community Involvement
  • 10 Human Capital Development, incl Talent Attraction & Retention
  • 11 Stakeholder Engagement
  • 12 Labor and Human Rights

Stakeholder Engagement

BCPG Group recognizes the importance of stakeholders in all aspects of the value chain as a key driving force in building a sustainable business through implementation of activities, good relationship with stakeholders and stakeholder engagement.

Stakeholder Engagement
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